Address
Mail:
SlingFin, Inc.
1300 Fifth Street
Berkeley CA 94710
U.S.A.
e-mail: Info(at)SlingFin.com
Phone: 888.845.9912
Inquiry Form
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Warranty | Repairs | Returns
Updated September 7, 2010
SlingFin Lifetime Warranty: SlingFin guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. This warranty does not cover damage caused by improper care, improper cleaning, accidents and natural breakdown of materials over extended time and use. All warranty products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damage due to accident or improper care will be repaired (if possible) at a reasonable rate.
Warranty Disclaimer: Improper Care or Cleaning Damage from mold, mildew, acid or volcanic gas is not covered under the SlingFin warranty It is important that you store your SlingFin products in as clean and dry a location as possible. Storing wet or damp gear, that is dirty, facilitates the growth of mold and mildew. Mold and mildew damages fabrics that results in decreased performance, ugly stains and horrible smelling gear! Please keep all SlingFin products away from battery acid and environments where volcanic gases may come into contact with your gear. Do not machine wash or dry any SlingFin products without first consulting the owner’s manual.
Product Modification: SlingFin recognizes that field maintenance, modifications and repairs are often necessary. Repairs and modifications made in the field will not void the SlingFin Lifetime warranty provided the repairs and modifications are reasonable and necessary. SlingFin does reserve the right to determine, at its sole discretion, if the modifications were reasonable and necessary.
Return Instructions for Warranty Items: All warranty items returned to SlingFin must be clean. California law prohibits our employees from handling returned items that or not clean. We do not have cleaning facilities so we will return all items that are not clean.
Sender must request an RMA (Return Merchandise Authorization) in order to process any returns.
Use this form: RMA Request form to request an RMA kit.
You will receive an email from a SlingFin team member with your RMA number and a PDF document with instructions and a form to print and fill out.
Shipping Instructions: All items must be shipped with a tracking number. We recommend you insure your items as well. SlingFin cannot be responsible for items lost in the mail or by couriers prior to arrival at our facility.