Warranty and Returns
SlingFin Lifetime Warranty:
SlingFin guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. This warranty does not cover damage caused by improper care, improper cleaning, accidents and natural breakdown of materials over extended time and use. All warranty products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damage due to accident or improper care will be repaired (if possible) at a reasonable rate.
Damage from mold, mildew, improper care/cleaning, acid, or volcanic gas is not covered under the SlingFin warranty. It is important that you store your SlingFin products in as clean and dry a location as possible. Storing gear damp or dirty facilitates the growth of mold and mildew. Mold and mildew damage fabrics and result in decreased performance, ugly stains and horrible smelling gear! Please keep all SlingFin products away from battery acid and environments where volcanic gases may come into contact with your gear. Do not machine wash or dry any SlingFin products without first consulting the owner’s manual.
SlingFin recognizes that field maintenance, modifications and repairs are often necessary. Repairs and modifications made in the field will not void the SlingFin Lifetime warranty provided the repairs and modifications are reasonable and necessary. SlingFin does reserve the right to determine, at its sole discretion, if the modifications were reasonable and necessary.
Return Instructions for Warranty Items:
All warranty items returned to SlingFin must be clean. California law prohibits our employees from handling returned items that are not clean. We do not have cleaning facilities so we will return all items that are not clean. Also please fold materials nicely when sending them to us for repair. DO NOT stuff or crumble.
Tents that have only been set up indoors and can be re-sold as new may be returned for a full refund. Buyer pays return shipping.
For Warranty or Return Inquiries:
Please fill out our contact form with your information, the product, and the reason for return.